Pure Handmade 100% Bee Wax Candle Jar RP0081

At Pure, we are pleased to offer convenient shipping options for our Handmade Natural Soap Bars to ensure that you can enjoy our pure and natural products at your convenience. Here are the details of our shipping process:

 

1. Delivery Methods

• We offer standard shipping for our Handmade Natural Products.
• You can also choose in-store pick-up if you prefer to collect your order personally.

2. Shipping Costs:

• Standard shipping rates apply based on your location and the weight of your order.
• For local postal delivery, additional postage fees may apply.

3. Processing Time:

• Orders are typically processed within 2-3 business days.

4. Estimated Delivery Time:

• Standard shipping within Australia: Estimated delivery times may vary based on your location, but it typically takes 5-10 days for your order to arrive.
• For local postal delivery, please allow 3 - 5 business days for your order to be delivered to your provided mailing address.

5. In-Store Pick-Up:

• If you prefer in-store pick-up, simply select this option during the checkout process. Please note that after completing payment, you will receive an email notification within 1-2 business days to come to the store for pick up.

6. Holiday Considerations:

• During special holidays, additional handling days may be required due to increased order volume. We appreciate your understanding and recommend ordering well in advance for holiday presents.

 

Please note that shipping times may vary depending on external factors such as weather conditions and courier service delays. We strive to provide you with the best possible shipping experience and will keep you informed of your order's progress every step of the way. If you have any questions or specific shipping requests, please don't hesitate to contact our customer support team. Thank you for choosing Pure Spa for your natural skincare needs!

At Pure, we take pride in offering you high-quality handmade skincare products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

 

1. Eligibility for Returns

• You may request a return for skincare products within 30 days of the purchase date.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiating a Return

• To initiate a return, please contact our customer support team at support@purebeautyspa.com.au within 30 days of receiving your order. Please provide your order number and the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization (RA) number.

3. Return Shipping

• You will be responsible for the cost of return shipping unless the return is due to a product defect or error on our part.
• We recommend using a trackable shipping method to ensure that your return is received.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process the refund to the original payment method. Please allow a few business days for the refund to appear in your account.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired product.

6. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs if applicable.

7. Final Sale Items

• Some skincare products may be marked as final sale and are not eligible for returns. This information will be clearly stated on the product page.

 

By purchasing our handmade skincare products, you agree to these return policies. If you have any questions or need assistance with a return, please don't hesitate to contact us at support@purebeautyspa.com.au. Your satisfaction is our priority, and we are committed to ensuring you have a positive experience with our products.