Shipping & Returns
Voucher Shipping Policy at Pure
Delivery Methods
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Electronic Delivery: Vouchers are emailed as PDFs immediately after purchase.
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In-Store Pick Up: Collect your vouchers at our spa by choosing ‘In-Store Pick Up’ during checkout.
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Postal Delivery: Vouchers can be mailed to your nominated address as physical gift cards.
Voucher Formats
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Electronic: PDF, ready for immediate use or printing.
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Physical: Collect in-store or posted, ideal for gifting.
Delivery Times
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Electronic: Within 1 business day (please check your spam folder if not received).
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In-Store Pick Up: Ready within 1-2 business days (notification will be sent).
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Postal Delivery: 3-5 business days (please allow longer during peak/holiday periods).
Shipping Fees
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Electronic: Free
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In-Store Pick Up: Free
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Postal: Nominal fee may apply, based on location
Voucher Validity
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Each voucher has a specified validity period noted at purchase, with terms and conditions for redemption.
Product Shipping Policy at Pure
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Standard Delivery: Flat rate $8 shipping for orders under AUD $100.
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Free Shipping: Orders of AUD $100 or more.
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Delivery Timeline: 3-5 business days across Australia (times may vary during peak periods).
Return, Refund, & Exchange Policy at Pure
Product Purchases
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Returns: 30-day return policy. Products must be unused, in original condition and packaging. Initiate returns via customer support for authorization.
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Refunds: Processed upon receipt and inspection of returned items. Refunds are issued to the original payment method, typically within 30 days.
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Return Shipping: Free returns for orders over AUD $100. For orders under AUD $100, customers are responsible for return shipping costs unless the item is defective or incorrect.
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Exchanges: Accepted. The replacement item will be sent once the returned item is received and inspected.
Voucher Purchases
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Refunds: Not provided unless required by law. For assistance, contact support@purebeautyspa.com.au within 7 days of purchase.
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Expiry: Each voucher has an expiry date noted at purchase. Expired vouchers are not eligible for refund or extension.
General Terms
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Damaged Items: Report immediately for replacement or refund.
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Cancellation of Services: Subject to booking and cancellation policies.
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Service Refusal: We reserve the right to refuse or cancel orders for reasons such as suspected fraud or abuse.
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Policy Changes: Updates will be posted on our website and apply to all purchases thereafter.
For assistance, please contact our team at support@purebeautyspa.com.au.