Question 1

What services does Pure - The Essence of Nature offer?

Accepted Answer

At Pure, we provide a comprehensive array of beauty and wellness treatments. Our offerings include advanced beauty machine therapies, detailed skin analysis, relaxing massages, rejuvenating facials, meticulous nail care, and thorough waxing services. For a complete overview of all our treatments, please visit our website.

Question 2

How do I book an appointment?

Accepted Answer

Booking with us is simple! You have a few options:

1. Online: Visit our website and click "Book With Us" to schedule, reschedule, or cancel appointments.
2. Call Us: Feel free to call us at 08 8373 6300 for assistance or to book over the phone.
3. Social Media: Find us on Google, Instagram, or Facebook to message us for appointments.

We're all about convenience, so choose the method that works best for you, and we'll take care of the rest!

Question 3

What are your operating hours?

Accepted Answer

Mon:		By Appointments Only
Tue: 		9:30 to 7:30
Wed:		9:30 to 5:30
Thu: 		9:30 to 7:30
Fri: 		9:30 to 5:30
Sat: 		9:30 to 5:30*
*Saturday closing time may vary
Sundays & Public Holidays Closed

Question 4

Which payment methods do you accept?

Accepted Answer

In-Store Payment Options:

Digital Wallets: Apple Pay and Google Pay for contactless transactions.
Credit Cards: Accepts all major credit cards including Visa, Mastercard, and American Express.
Buy Now, Pay Later: Afterpay available for flexible payment plans.

Online Shop Payment Methods:
Credit Cards: We accept Visa, Mastercard, and American Express.
Digital Payments: PayPal for secure online transactions, and Alipay for international customers.
Flexible Payments: Afterpay and Paypal for convenient installment payments.

Secure Payment Processing:
Trusted Gateways: Transactions are securely processed through Square and PayPal, ensuring your financial data is protected.
Efficiency: Fast and reliable transaction processing for all purchases.

Additional Payment Features:
Digital Wallets: Utilise Apple Pay and Google Pay for streamlined online checkouts.
Recurring Payments: Manage subscriptions and recurring payments with ease using Square and PayPal.

Our commitment to security and convenience ensures a seamless shopping experience, whether you’re shopping in-store or online.

Question 5

Are your products cruelty-free and eco-friendly?

Accepted Answer

Yes, we are committed to using eco-friendly and cruelty-free products, including brands like Aveda® iKOU and Zoya®. We prioritise the well-being of our clients and the environment.

Question 6

What is Pure Pampering Program?

Accepted Answer

The Pure Pampering Program is our exclusive loyalty program that rewards you, our valued customer. By joining as a PUREE member through our website and making bookings, you'll earn Pure Perks. These perks work like currency; every 100 Pure Perks give you a $10 discount, which you can use on future bookings or to purchase products from our store. This way, the more you accumulate, the more you save.

Becoming a PUREE is easy—simply sign up on our website or ask about it during your visit to Pure. Start earning Pure Perks today and enjoy the unique benefits of our loyalty program!

For more details, visit our Pure Perks page.

Question 7

What should I wear for my spa appointment?

Accepted Answer

We recommend wearing comfortable clothing, and for some treatments, you may be provided with a robe. You can discuss specific attire requirements with your therapist during the appointment.

Question 8

Is there parking available at your location?

Accepted Answer

Yes, we have parking available for our clients. Please check our Contact Page for parking details.

Question 9

Do you offer gift vouchers?

Accepted Answer

We offer customizable gift vouchers, perfect for any occasion. Choose from e-vouchers delivered instantly via email or physical vouchers for a tangible gift. Whether you select a specific dollar amount or prefer a voucher for special treatments, our vouchers make delightful gifts. Visit our Gift Vouchers section for more options and details.

For additional information, please visit our Gift Vouchers Page.

Question 10

Do you offer student discount?

Accepted Answer

You can enjoy a 10% discount on all treatments if you're a full-time student, provided you have a valid student ID card for the current year. Please present your student ID for verification.

Please note that this student discount cannot be combined with any other ongoing promotions or offers.

Question 11

What if I would like to reschedule or cancel the appointment?

Accepted Answer

Cancellation and Rescheduling Policy:
Advance Notice: If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice to avoid any charges. For online cancellations, we accept changes up to 48 hours before your appointment time.
Cancellation Fee: Cancellations made less than 24 hours before the scheduled appointment may incur a fee.
No-Show Policy: Missing your appointment without notifying us will result in a charge equal to the full price of the scheduled service.
Deposits: Please be aware that deposits are non-refundable if you fail to adhere to this policy more than twice.

We value your time and understanding and strive to accommodate all our clients efficiently. Thank you for your cooperation.

Question 12

What if I am running late for the appointment?

Accepted Answer

1. Arrival Times:
Check-In: Please arrive at least 15 minutes before your appointment to check in and prepare.
Pre-Treatment Relaxation: Arrive 5 minutes early to relax and maximize the benefits of your treatment.
2. Courtesy:
Punctuality: We strive to begin and end treatments on time. Late arrivals may result in a shortened session without a price adjustment.
Mobile Phones: Please turn off mobile phones to maintain a tranquil environment.
Children: To ensure a peaceful experience for all guests, please refrain from bringing children to your appointment.

Commitment to Excellence: Our policies are designed to enhance your experience and ensure efficient service for all our valued clients. We appreciate your cooperation and understanding.

Question 13

What if I have emergencies that withhold me from arriving for the appointment?

Accepted Answer

At Pure, we prioritise delivering exceptional service tailored to your individual needs. We understand that unexpected events can occur, and we appreciate being informed of any emergencies that might prevent you from arriving as scheduled.

However, unannounced absences disrupt our scheduling and limit other clients' opportunities to book their appointments. As a result:
Deposits: Deposits for no-show appointments are non-refundable.
Repeated No-Shows: Clients who fail to show up more than twice without notifying us may be subject to a temporary ban from booking further services.

We value your cooperation and understanding in ensuring a seamless experience for all our valued clients. Thank you for your commitment to mutual respect and timely communication.

Question 14

What if I am not completely contented with the service?

Accepted Answer

Service Satisfaction Policy at Pure - The Essence of Nature:

At Pure, we strive for your complete satisfaction with every service provided. If you are not satisfied with a service you received, please inform us within 24 hours. We commit to addressing and rectifying any issues within 7 days of the initial service. If the error is confirmed on our part, we will offer either a full redo or a refund.

To maintain fairness and high service standards, we kindly ask clients to be reasonable with their requests for redos or refunds. Clients who make excessive requests (more than two) may face restrictions on access to our services.

We aim to uphold the highest standards of service and ensure all our clients are satisfied with their experiences at Pure. Thank you for your understanding and cooperation.